Terms and Conditions of Sale – Momentum Creations Pte Ltd.

Privacy Policy

1. Personal identification information - Momentum Creations Pte Ltd may collect personal identification information from users when:

a. They visit and register to create an account on our website to make purchases and to use any other service and access resources we provide our website.

b. Personal identification information is only collected when submitted voluntarily by users.

c. Users can always refuse to supply personal identification information but this may lead to limited access to some services and resources available on our website.

2. Non-personal identification information – Momentum Creations Pte Ltd may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:

a. The internet browser name.

b. The type of device used to connect to our website.

c. The operating system of said device.

d. The general geographical area that our website was accessed.

e. Other non-personally identifiable information about the user.

3. Web browser cookies – Our website uses "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. Usage of information collected – Momentum Creations Pte Ltd collect and use information collected for the following purposes:

a. To improve the user experience of our website.

b. To run promotions, contests, surveys and other activities for our users.

c. To send emails periodically to our users to provide information about our company and promotions and other information that we deem pertinent. Users can always unsubscribe from our emails.

5. Protection of information – Momentum Creations Pte Ltd will never share your information with any third party. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

6. Sharing your personal information - We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7. Changes to this privacy policy – Momentum Creations Pte Ltd reserves the right to revise this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Payment Policy

1. All orders made on our website must be paid in full prior to collection or delivery.

Collection, Delivery and Storage Policy

1. All collections must be made at our warehouse between 10am-12pm and 2pm-5pm at our warehouse located at:

a. 30 Toh Guan Road #02-01A Singapore 608840.

b. Appointment for collection must be made by phone at 64570777, customers with no prior appointment may not be entertained.

2. Our customer service team will contact you with 2 working days to arrange your delivery if required. Momentum Creations Pte Ltd reserves the right to postpone the delivery and/or cancel orders under circumstances beyond our control such as but not limited to:

a. Delayed shipping.

b. Shipwreck.

c. Customs-clearance delay.

d. Work stoppage at our vendor’s and our own factories.

e. Acts of god.

3. Momentum Creations Pte Ltd reserves the right to levy a storage charge if customers do not accept delivery of products for period of 6 weeks after the date of delivery stipulated on their order.

4. Momentum Creations Pte Ltd reserves to cancel orders and forfeit any and all payment made on orders in the event customers fail to accept delivery for a period of 4 months after the date of delivery stipulated.

5. Momentum Creations Pte Ltd may charge an administrative fee of $50 if the customer changes a delivery date within 3 working days of delivery.

6. Momentum Creations Pte Ltd will deliver to landed homes and locations that are accessible by lifts. Momentum Creations Pte Ltd will levy a fee of $20 per item per floor in the event that an item has to be conveyed via the stairs.

7. Momentum Creations Pte Ltd will not be held liable for any injury and damage caused in the cause of the delivery of our products.

Cancellation Policy

1. Momentum Creations Pte Ltd is a full-service furniture retailer. We do not accept any cancellation, returns and exchanges for products displayed at our showrooms.

2. Momentum Creations Pte Ltd will only accept cancellations under the following conditions:

a. The product selected is only available for sale online, that is, the item is not displayed in any of our physical showroom.

b. The items selected are not available for delivery or collection with a reasonable timeframe.

3. Any cancellation of order should be done via email to orders@om-home.com or by phone at 6457077 at least 48 hours before delivery.

4. Momentum Creations Pte Ltd will not entertain any cancellation for items that are made to order.

5. For items that are exclusively available online, cancellations should be made upon delivery and a $80 restocking will be charged regardless of the value of product ordered.

Return Policy

1. Momentum Creations Pte Ltd will only accept the return of items that are available on sale exclusively on our website.

a. Simply bring the merchandise back to us within 7 days of purchase for a full refund.

b. Merchandise should be unused, undamaged, in a resalable condition and with its original packaging fully intact.

c. For hygiene purposes, we will not accept any returns of bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours.

d. Momentum Creations Pte Ltd reserves all rights to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

e. If you are unable to bring back the merchandise due size or inconvenience, transportation can be arranged to bring the item(s) back to our warehouse. Restocking Fees are at $80 per item.

Exchange Policy

1. Merchandise can be exchanged for products which are of the same or greater price value within 7 days of purchase.

a. Merchandise for exchange should be strictly unused, no damage, in resalable condition and with original packaging/ plastic cover intact to be eligible for exchange.

b. For hygiene purposes, we will not accept any exchanges of bedsheets, quilt covers, quilts, mattress/pillow/bolster protectors, bolsters and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours.

c. A restocking fee of S$30 will be imposed. Should the customer choose to exchange the existing merchandise for another model bearing a higher price, the customer will be required to top-up the difference in price.

Refund Policy

1. Momentum Creations Pte Ltd reserves the right to choose the mode of refund. Refunds may be in the form of:

a. A cheque to the customer’s name.

b. A refund to the customer’s credit card.

Warranty

1. Unless otherwise stated, all products purchased from Momentum Creations Pte Ltd in a new condition come with a 1-year warranty against manufacturing defects.

2. Display sets and other items that are mark as clearance come with a 6-month warranty against manufacturing defects.

3. All fabric covers are to be professionally cleaned. Momentum Creations Pte Ltd will not be held liable for damage to said covers if they are inappropriately cleaned.

4. Irregularities in tone, colour, texture, thickness and grains of natural materials such as leather, wood, wood veneers will not be considered as defects. Momentum Creations Pte Ltd reserves all rights to decide if such complaints shall be entertained.